AlkanIO Labs ("we", "us", or "our") builds and operates independent software applications and web experiences. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, applications, and related services (collectively, the "Services").
1. Information We Collect
We may collect the following categories of information depending on the Service you use:
- Contact information: such as your email address when you contact support or send feedback.
- Usage information: such as app events, feature interactions, and session-level diagnostics.
- Device information: such as device type, operating system, app version, and language settings.
- Crash and performance data: error logs and technical diagnostics used to improve stability.
- Voluntary content: information you submit directly through messages, support requests, or forms.
2. How We Use Information
We use information to:
- Provide, operate, and maintain the Services.
- Respond to support inquiries and user feedback.
- Diagnose bugs, improve performance, and optimize user experience.
- Prevent abuse, fraud, and unauthorized access.
- Comply with legal obligations and enforce our terms.
3. Legal Bases (Where Applicable)
If you are located in a region that requires a legal basis for data processing, we process data based on one or more of the following: your consent, performance of a contract, legitimate interests, and legal obligations.
4. Sharing of Information
We do not sell your personal information. We may share limited information with trusted service providers that help us operate the Services, such as hosting infrastructure, analytics, crash reporting, and email delivery tools. These providers are contractually required to protect your data.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, resolve disputes, enforce agreements, and meet legal requirements. Retention periods vary by data type and operational need.
6. Security
We use reasonable technical and organizational safeguards to protect information against unauthorized access, loss, misuse, and alteration. No method of transmission or storage is fully secure, and absolute security cannot be guaranteed.
7. International Data Transfers
Your information may be processed in countries other than your own. When required, we apply safeguards to support lawful international data transfers.
8. Children's Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.
9. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, as well as rights to data portability or objection. To make a request, contact us at the email listed below.
10. Third-Party Links and Services
Our Services may include links to third-party platforms such as app stores or external websites. We are not responsible for the privacy practices of third parties. Please review their policies directly.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be reflected by updating the "Last updated" date. Continued use of the Services after updates indicates acceptance of the revised policy.
12. Contact
For privacy questions or requests, contact: privacy@alkan.io